b) Notate the account with “DEP: TransferIx # ***TransferIx #*** was incorrectly charged to the player and we owe them $***$DEPOSIT AMT***. 4) If or inform that we did receive more funds than the player was credited in WAT: a) Request a deposit for the amount charged as per 5.17 Requesting a Seizure or Deposit. Tiltproof Incorporated 3) If or confirm we received the correct amount of funds for the transaction: a) Create a new email in Kana as per 2.9.1 Starting an Outgoing Kana Email. Request confirmation we did not receive additional funds for the deposit by the player.
Transfer Ix (if provided by the player). PokerChamp123 - Claim of Unauthorized CC Charge. a) Subject: (Player ID) - Claim of Unauthorized CC Charge. 2) From your Tiltproof email address, compose an email to and. Dep request sent.ī) Handling a Players Second Claim of an Unauthorized Credit Card Charge (Previously Reported) Send the player. Dep request sent.” DEP: TransferIx #00B5ADF9 was incorrectly charged to the player and we owe them $150.00. c) Notate the account with “DEP: TransferIx # ***TransferIx #*** was incorrectly charged to the player and we owe them $***$DEPOSIT AMT***.
b) Notate the account with “DEP: TransferIx ***TransferIx #*** was checked on the processor site by ***Team Lead who checked the site*** and confirmed the player was not charged incorrectly for this deposit.” DEP: TransferIx 00812A6E was checked on the processor site by BJorgensen and confirmed the player was not charged incorrectly for this deposit.ģ) If the processor site shows we received more funds than the player was credited in WAT for the transaction: a) Request a deposit for the additional amount we received as per 5.17 Requesting a Seizure/Deposit. 2) If the team lead informs that the processor site shows we received the same amount of funds that the player was credited in WAT for the transaction: a) Send the player. Handling a Players First Claim of an Unauthorized Credit Card Charge 1) Ask a Fraud Team Lead or Cash Team Lead to search for the associated transaction on the merchant site of the appropriate processor as per the associated payment processor document listed in 5.10 in the Cashier Team Lead and Above Handbook. 3) If a player contacts us more than once regarding the same credit card charge, the claim is escalated to the following individuals: Bronagh Birney Trevor Hili
GISTPAL LIMITED CREDIT CARD CHARGE FULL
Full Tilt Poker has no control over the release of these funds. 2) Banks and credit card companies hold authorized funds for up to 30 days. When a player was charged for a credit card deposit that was unsuccessful in WAT. To the player it appears they were incorrectly charged twice for one deposit. One charge is the actual charge for the amount deposited, and the second is a temporary authorization charge applied by the financial institution.
GISTPAL LIMITED CREDIT CARD CHARGE HOW TO
This document establishes how to handle player disputes regarding charges applied to credit card deposits.ġ) Fraud Agents 2) Cash Team Leads 3) Fraud Team Leadsġ) Printable version: \\tpfs1nw\workflow$\HANDBOOK-CASHIER TL AND ABOVE\Print Versions\Cashier TL and Above Handbook\Disputed Credit Card Charges.docġ) Credit card disputes usually occur in the following situations: When two charges were applied and appear on a player’s credit card statement for a single credit card deposit to Full Tilt Poker.
0 kommentar(er)
